Refund / Return / Exchange Policy

Thank you for shopping with us at Shenue! We want to ensure your satisfaction with every purchase, and that is why we offer a 30-day return policy. This policy outlines the steps to follow if you need to return an item you have purchased from us.

Eligibility Criteria:

To be eligible for a return, please ensure the following conditions are met:

1. Timing: You have 30 days from the date of receiving your item to request a return.
2. Condition: The item must be in the same condition as when you received it. It should be unused, with all tags intact, and in its original packaging.
3. Proof of Purchase: You'll need to provide a receipt or proof of purchase to initiate the return process.

Initiating a Return:

To start a return, follow these steps:

1. Contact us: You can reach out to us for a return request by calling us at 7669806793 or emailing us at . Please provide your order details and reason for the return.
2. Return Approval: If your return request is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
3. Important Note: Items returned without prior authorization will not be accepted.

Damages & Issues

We value the quality of our products and your satisfaction. If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will work with you to evaluate the issue and rectify it promptly.

Exchanges:

If you wish to exchange an item for a different one, the quickest process is to return the original item and make a separate purchase for the new item once your return is accepted.

Refunds:

Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If your refund is approved, it will be processed automatically to your original payment method. Please note that the time it takes for the refund to appear in your account can vary based on your bank or credit card company's processing times.

We appreciate your trust in Shenue and want to make your shopping experience as smooth as possible. If you have any questions about the return process, feel free to contact us at [email protected]. Your satisfaction is our priority, and we are here to assist you every step of the way.

Thank you for shopping with us!

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30 Days Return
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