Initiating a Return:
To start a return, follow these steps:
1. Contact us: You can reach out to us for a return request by calling us at 7669806793 or emailing us at . Please provide your order details and reason for the return.
2. Return Approval: If your return request is accepted, we will provide you with a return shipping label and instructions on how and where to send the package.
3. Important Note: Items returned without prior authorization will not be accepted.
Damages & Issues
We value the quality of our products and your satisfaction. If you receive a defective, damaged, or incorrect item, please inspect it upon delivery and contact us immediately. We will work with you to evaluate the issue and rectify it promptly.
Exchanges:
If you wish to exchange an item for a different one, the quickest process is to return the original item and make a separate purchase for the new item once your return is accepted.
Refunds:
Upon receiving and inspecting your return, we will notify you regarding the approval status of your refund. If your refund is approved, it will be processed automatically to your original payment method. Please note that the time it takes for the refund to appear in your account can vary based on your bank or credit card company's processing times.
We appreciate your trust in Shenue and want to make your shopping experience as smooth as possible. If you have any questions about the return process, feel free to contact us at [email protected]. Your satisfaction is our priority, and we are here to assist you every step of the way.
Thank you for shopping with us!